The Benefit Bank is a web-based, counselor-assisted program that simplifies and centralizes the process of applying for many state and federal benefits for low- and moderate-income individuals and families. Through its eligibility screening tool, TBB can ensure that people are fully aware of the benefits to which they are entitled and, as an expert system it helps maximize the benefits and tax refunds they can secure. The “one-stop-shop” concept of TBB reduces the amount of time needed to apply for benefits. Further, the information a person enters is stored securely, so an individual who wishes to reapply for benefits, apply for new benefits or file future tax returns simply needs to enter his or her username and password to initiate this new action.

The Benefit Bank is a free service. No consumer can be charged for using TBB. TBB is free for use by host organizations. If a TBB site provides counselor candidates, a computer, a printer, Internet access and a phone in a setting that is respectful and private then they can use The Benefit Bank. From the start TBB has been structured to assure the privacy and confidentiality of all client data.

Developed for use by a wide range of community based, faith-based, governmental, job-training, healthcare or social service agencies, The Benefit Bank can be part of a community-wide response to poverty. TBB not only provides the opportunity to help neighbors but also provides information for organizations to more effectively advocate for policies that better serve their communities. An innovative public-private partnership of state/local governments and a broad, statewide coalition committed to helping neighbors move towards self-sufficiency by utilizing The Benefit Bank, has resulted in tens of millions of dollars being returned each year to low and moderate income individuals and families.